Types of delivery and terms
TELEGA service provides two main types of parcel delivery from Europe:
STANDART TARIFF
The sum of the three sides of the shipment is no more than 200 cm, the length of one side is no more than a meter. The weight of the parcel is up to 20 kg. Receive the parcel at a convenient pick-up point.
Delivery time is from 10 to 20 days.
EXPRESS TARIFF
The sum of the three sides of the shipment is less than 150 cm, the length of one side is no more than a meter. The weight of the parcel is up to 30 kg. It is possible to deliver the parcel to the specified address.
Delivery time is from 7 to 15 days.
Please note that delivery times may be increased on the eve of holidays in Europe and Russia.
If your parcel does not meet the criteria listed above, this does not mean that the TELEGA service cannot help you! The delivery calculation will be made individually and will pleasantly surprise you!
Standard insurance conditions
- For STANDART rate shipments - compensation in the amount of 40 SDR and 4.5 SDR for each kilogram of the parcel (but not more than the value of the contents) plus the amount of the tariff fee.
- For EXPRESS delivery type - compensation in the amount of 130 SDR (but not more than the value of the contents) plus the amount of the tariff fee.
- In your Personal Account when placing an order, you can choose the additional insurance service for your shipment, which is 3% of the value of your parcel.
Prohibitions and restrictions
TELEGA service will not be able to deliver items prohibited by law: weapons, ammunition and their components; narcotic and psychotropic drugs, flammable, explosive and toxic substances, alcohol and cigarettes; animals; other items prohibited by law. We also ask you to pay attention to the sanctioned goods.
Prohibited for import into the territory of the Russian Federation.Please take into account the current cost and quantity limits for shipments.
If you have any doubts or questions, write to us and our specialists will advise you!
Providing an address in Europe
To purchase in European online stores and marketplaces, today you need to fulfill a number of conditions, without which it is impossible to receive goods. In particular, you may need an address for purchases in Europe, which you need to specify for delivery. This service is offered by the company TELEGA.
You will not have to go anywhere, change your place of residence or fill out a pile of incomprehensible documentation. It is enough to perform a number of actions in your personal account on our website. Register, open your account and follow the instructions. Providing a shopping address in Europe opens up great opportunities for our customers. They can order any goods from any EU country, consolidate different items from different points of sale into one package or immediately order shipment to Russia, which our company will provide.