Detailed instructions are here

Click on the "Login" button at the top of the site. Register your Personal Account and proceed to checkout, filling in all fields accurately. After payment, the order will be accepted for processing. After checkout, if necessary, our manager will contact you!

We accept shipments from 1 kg. Maximum weight – 1000 kg

Payment can be proceeded from any bank cards, as well as payment per invoice for legal entities.

In addition to the data about the parcel itself (name, number of units, weight, packaging and dimensions), personal passport data, TIN and addresses of sending and delivery of parcels will also be required.

In addition to information about the parcel itself (name, number of units, weight, packaging and dimensions), you will also need personal passport information, tax identification number and parcel dispatch and delivery addresses.

Parcels for personal use have a number of restrictions - weight up to 31 kg, cost up to 200 euros (since April 1, 2024), 1 parcel STRICTLY up to 3 pieces of the same product for personal use. Also no more than 3 parcels per month to 1 recipient!

A commercial batch is a shipment of more than 3 pieces of the same article, size or model. Recognition of a parcel as a commercial batch entails payment of customs duties.

Parcels can always be divided in our warehouse.

The order is considered to be completed after registering the personal account on our website, filling in all the data on the parcel, making the payment through the personal account or via the link received from our managers. In case of difficulties with the registration of the parcel in the personal account, you can always contact our managers.

Each product, according to the product nomenclature, is assigned its own unique numbers. According to them, the customs services keep records of imports and exports. The amount of possible duty that you will have to pay if your parcel exceeds the allowed limit also depends on the code. If you have any difficulties in independently selecting the HS code, our specialists will promptly help you - by mail order@telega.pro or on WhatsApp: +7 965 175 75 25

You can deliver the parcel to us in Europe at any nearest delivery point (you can check the address of the nearest branch using the card when placing an order) or by calling a courier at home. Upon arrival in Russia, the parcel can be picked up at any pick-up point nearest to your index at the Standard tariff, or directly at home with courier delivery at the Express tariff.

If you have issued and paid for a parcel on our website, but the dimensions of the parcel have changed, or the recipient's details have changed, the composition of the parcel, the destination address or other information entered requires correction, it is necessary to contact our managers by e-mail as soon as possible order@telega.pro , specifying in detail the new data on your parcel. Our experts will check what can be done and will definitely come back with feedback!

The delivery time depends on the distance and type of service. We will provide you with an approximate delivery time when placing an order.

If your delivery is delayed, please contact our support team and we will provide you with up-to-date information about the status of your shipment.

It is possible, but when ordering goods abroad worth more than 200 euros or weighing more than 31 kg, it will be necessary to pay customs duty in excess of the established norms. This fee is 15% of the difference, but not less than 2 euros per kilogram.

Yes, we provide the ability to track shipments in real time through our website

You can leave feedback about our work on platforms such as Yandex Maps and Zoon