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Or call us yourself +7 (965) 175-75-25
1
Instructions for placing an order from the Marketplace
- Register your Personal Account
- Go to the Parcels section
- Click on the "Shopping from stores" section and fill in the required information. Choose a parcel delivery warehouse in Germany if you are shipping your parcel from European online stores. If necessary, select additional insurance (3% of the value of your parcel).
- Add your purchase through the "+Add purchase" field by filling in the basic data for identifying the parcel in the warehouse, be sure to specify the track number provided by the online store.
- In the next step, enter the data about the composition of your parcel through the "+ Add product" field. At the same time, an individual product card must be filled in for each item (article, name, etc.).
- If you have any difficulties with the selection of the HS code (product code), contact the managers by mail order@telega.pro or by phone: +7 965 175 75 25 for a free consultation.
- Select the type of delivery. You can find information about the terms and the difference in tariffs on the main page of the site in the section "Types and delivery times".
- In the next two steps, enter the data for the sender and recipient. If you are sending your purchase from an online store, then the sender and recipient may be the same person. Please fill in the data carefully and reliably, specify the exact contacts and the recipient's index.
- Add a promo code, if available, and read the terms of the current offer.
- Proceed to the payment of the parcel. Use the RoboKassa payment system when paying with Russian cards, or the Stripe system when paying with a foreign card.
2
Instructions for making a regular shipment
- Register your Personal Account
- Go to the Parcels section
- Click on the "regular shipment" section and fill in the required information. Select the EU checkbox, if you are sending a parcel from Europe, select the country of departure from the drop-down list. If necessary, select additional insurance (3% of the value of your parcel).
- Specify the contents of the parcel - button: Specify the contents of the parcel. At the same time, a separate product information card must be filled in for each product.
- If you have any difficulties with the selection of the HS code, contact the managers by mail order@telega.pro or by phone: +7 965 175 75 25 for a free consultation.
- After entering the data on the contents of the parcel, add the dimensions – the weight and dimensions of the final package.
- Select the type of delivery. You can find information about the terms and the difference in tariffs on the main page of the site in the section "Types and delivery times".
- In the next steps, enter the information about the Sender and Recipient. Please fill in the data carefully and reliably, specify the exact contacts and indexes.
- Choose the option of delivering the parcel to us – take it yourself to the nearest parcel pick-up point (check the address of the nearest branch on the map) or call the courier at home.
- Add a promo code, if available, and read the terms of the current offer.
- Proceed to the payment of the parcel. Use the RoboKassa payment system when paying with Russian cards, or the Stripe system when paying with a foreign card.
