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General Terms and Conditions
Winney GmbH
Spaldingstraße 68 | 20097 Hamburg
Tel. +49 40 675 55 165
info@winney.pro
These General Terms and Conditions apply to all services of international parcel and cargos dispatch, provided by TELEGA Service, which can be concluded via the website https://telega.pro or in any other way, using official contact details of the service.
Hereinafter is accepted, that “Contractor” – Telega Service, and the “Client” – User of Telega services.
The terms of cooperation outlined below regulate the procedure for interaction between these parties.
1. Services.
1.1. Under the terms of this Agreement, the Contractor undertakes to provide the following services at the Client's request:
1.1.1. Dispatch, transshipment, storage and transport of parcels the specified address (using the Contractor's chosen delivery method), its receipt during business hours. Delivery times, costs, and methods are calculated on the website https://telega.pro based on the parcel's parameters or individually by contacting the Contractor's official email addresses and phone numbers listed on the website https://telega.pro/contacts.
1.2. Shipment is processed by completing the delivery order form on the Contractor's website https://telega.pro or individually by making the order using official contact of the Contractor from https://telega.pro/contacts. When placing an order, the Client is obligated to review the list of hazardous, prohibited, and restricted goods, which is posted on the website in the section https://telega.pro/restricted. If the Client has any doubts about whether their cargo is included in the list of hazardous, prohibited, or restricted items, the Client is obligated to contact the Contractor for advice using the official contact information provided at https://telega.pro/contacts. The Contractor is not responsible for parcels sent to prohibited countries, individuals, or organizations.
1.3. The commencement of service provision is the actual acceptance of the Shipment from the Client. The service is considered rendered upon delivery of the Shipment to the Client or a third party specified by the Client.
1.4. When providing the services specified in the contract, the Contractor may act independently or with the assistance of third parties.
1.5. Requirements for Shipments accepted for delivery are established in the standards (requirements) for weight, dimensions, packaging, and marking of shipments, which can be found on the website https://telega.pro. Weight checks, density measurements, and dimensions are not performed upon acceptance. Weighing, density measurement, dimensional measurements may be performed at the transit warehouse; checking of contents for exportability from/importability to the receiving country may be performed at the transit warehouse. The parcel may then be returned to its point of origin due to inability to import or clear customs on behalf of the Client, or the tariff may be increased or decreased due to a discrepancy with the declared dimensions. In the event of an increased tariff, the Client undertakes to pay the invoiced amount through their personal account or by another method agreed upon with the Contractor. In this case, the delivery time will be extended by the time it takes the Client to fulfill this obligation.
1.6. Preliminary delivery times for Shipments, calculated in business days, are set out on the Contractor's website https://telega.pro. The day of receipt of the shipment is not included in the delivery time calculation.
1.7. The Client has the right to use additional services provided by the Contractor, as specified in the relevant sections of the website or agreed upon individually (consolidation or deconsolidation of parcels, removal of printed materials from Shipments, quality control, or provision of a photo report). The Contractor reserves the right to introduce and offer the Client new, additional services and/or cancel existing services without signing a corresponding supplementary document to the Agreement.
1.8. When the Contractor provides product purchase services, the Client is required to accurately provide all necessary information. The Client sends the service managers information about the desired product, its specifications, quantity, a link to the product in the online store, the Client's contact information, and other required information. This service is created solely to provide additional options for Clients when purchasing products from foreign online stores. The Client independently selects the seller of the product and makes the decision. Payment for the product is made by the Client to the Contractor at their own risk, using the details specified by the service. A conversion fee may be charged for the product, which is additionally agreed upon between the Client and the service. The Client independently decides whether to order the product, purchase it through the service, and other terms of the transaction. Purchasing the product through the service is the Client's right, not their obligation. The Client is aware and confirms that the Contractor is not a party to the purchase and sale transaction between the Client and the online store/marketplace. The Contractor's responsibilities include solely transmitting information about the Client's possible order and providing delivery services. The Contractor is not responsible for the quality of the product, its characteristics, completeness, or other issues related to the product, nor for its delivery to the Contractor's consolidation warehouse. The service's obligations to organize the shipment arise only after the parcel is received at the service's warehouse in accordance with the terms of this public offer.
1.9. Shipments are accepted by the Contractor in packaged form. Shipments are accepted/delivered by the Contractor based on the number of pieces, without recalculating the contents, unless otherwise agreed upon by the parties as additional services.
1.10. Shipments must be packaged in a manner appropriate to the nature of the contents and meet normal transportation conditions by land and air. The packaging must ensure the Shipment's safety and security during handling by the Contractor's employees and contractors, as well as customs authorities. The Contractor is not responsible for damage or loss of contents caused by improper packaging. All shipments must be packaged taking into account the specifics of logistics, including handling, sorting, and the weight of other parcels. The Client acknowledges that the Contractor is not responsible for any discrepancies in the contents of the Shipment, does not check the completeness or functionality of the contents, does not provide advice on its consumer properties (either to the Client or the Recipient), and does not assemble it.
1.11. Clients agree to the right of the Contractor and authorized government agencies, including customs authorities, to open and inspect the cargo for legal compliance or to prevent potential damage to other cargo, or if there is a suspicion of unauthorized or dangerous contents.
1.12. The Contractor will store express cargo free of charge for 8 calendar days (in some cases, this period may be extended depending on the delivery partner. For more information on storage periods, please contact customer support). Storage periods may be extended by mutual agreement. Upon expiration of the storage period, the Contractor reserves the right, at its sole discretion, to dispose of and/or sell the cargo. The Client confirms that they have been informed and agree that in the event of sale or disposal of the express cargo, the cost of the express cargo, as well as the cost of delivery, will not be reimbursed to the Client.
2. Rights and Obligations of the Parties.
2.1. The Contractor is obligated to:
2.1.1. Accept Shipments from the Client based on a properly completed order on the Contractor's website https://telega.pro, as well as by other agreed-upon means. The Contractor is not obligated to verify the accuracy, sufficiency, or reliability of the information and documents provided by the Client.
2.1.2. Independently determine the mode of transport, route, and delivery method for the Shipment, depending on the type of Shipment, the Recipient, and their address, unless otherwise expressly specified by the Client upon acceptance of the Shipment.
2.1.3. Upon receipt of a request addressed by the Client to the Contractor via the official contact information https://telega.pro/contacts, inform the Client of the Shipment delivery status. The Client can independently review the progress (result, timeframe) of the Shipment's delivery in the relevant section on the Contractor's website https://client.telega.pro/app/tracking?.
2.1.4. The Contractor shall be liable for shortage, loss or damage to items in accordance with the Universal Postal Convention approved by the Congress of the Universal Postal Union. Compensation for loss, shortage or damage: 1. For items with the RT barcode - compensation in the amount of 30 SDR (but not more than the value of the contents) and the amount of the tariff charge (excluding the order fee) 2. For items with the CT barcode - compensation in the amount of 40 SDR and 4.5 SDR for each kilogram of the parcel (but not more than the value of the contents) plus the amount of the tariff charge. 3. For items with the ET barcode - compensation in the amount of 130 SDR (but not more than the value of the contents) plus the amount of the tariff charge.
2.1.5. Use the provided personal information, including bank card details, only to fulfill obligations regarding the delivery of goods and the provision of additional services agreed upon with the Client.
2.2. The Contractor has the right:
2.2.1. Change rates, rates for additional services, delivery times, and payment procedures and terms, with prior notice of such changes of at least one business day.
2.2.2. Require the Client to make advance payment for services rendered – on the website https://telega.pro or by another method agreed upon by the parties.
2.2.3. Suspend acceptance/delivery of the Shipment until the reasons preventing the Contractor from properly providing the service are clarified until the settlement of relevant circumstances (for example, discrepancies in the volumetric or physical weight of the Shipment, declared by the Client).
2.2.4. Refuse to provide services to the Client or refuse to use simplified means of communication (call center, electronically), including for the following reasons:
1. When requesting services, if there is an outstanding balance for previously rendered services
2. When requesting services that are not included in the company's standard services
3. When requesting services with personalized or priority service
4. In the event of failure to comply with official business communication rules with company employees, in the event of violation of the rights of the Contractor's employees, including insulting of the company’s employees, humiliating the honor and dignity of the company’s employees, using obscene language, threats, etc.
2.2.5. In the event of parcel lost during delivery within the EU or China, whether delivered by the Contractor or by third parties on the Contractor's behalf, the Contractor reserves the right to conduct an internal investigation for up to 90 days, based on which the lost Item will be delivered or compensation will be determined. The amount of compensation will be determined based on the Client's declared value of the Item's contents. The Contractor is not responsible for the appropriate delivery of parcels to its warehouse if this is arranged by the Client.
2.3. The Client is obligated to:
2.3.1. Do not transfer the Shipment to the Contractor without providing the relevant information about the contents of the goods and their characteristics necessary for organizing delivery, as well as without prior approval, if the Shipment contains attachments that may cause harm to the property, personnel or counterparties of the Contractor, or the natural environment.
2.3.2. Ensure that the Shipment is packaged in a manner appropriate to its contents; provide accurate information about the Shipment's contents and the necessary accompanying documents, and not transfer for delivery Shipments prohibited by law or requiring special permission. The Client is obliged to independently review the list of prohibited Shipments or check the possibility of sending with the service staff.
2.3.3. Pay for the services rendered by the Contractor in the manner prescribed by the Agreement.
2.3.4. Reimburse the Contractor's costs for returning the Shipment if the Client provides an incorrect and/or incomplete address when handing over the Shipment for delivery, if release of the Shipment is refused by customs authorities in the country of departure and arrival, as well as the costs of redirecting shipments in transit. In the event of a shipment being returned to the Client, the Client is obligated to pay for the return shipment at the cost indicated on the website and/or in the Client's personal account, or sent to them from the Contractor's official contacts. The shipment is subject to disposal if the Client fails to pay for the return shipment within 30 days of receiving notification from the Contractor regarding the need to pay for the return shipment. Payment for the return shipment is made by the Client only by transferring funds based on the information specified in the personal account or information sent to the Client from the Contractor's official email address: order@telega.pro. If the Shipment cannot be returned, it will be disposed of. In such a case, the cost of the shipment will not be reimbursed to the Client, and all Contractor services are considered properly performed.
2.3.5. Notify the Contractor by telephone or email of any cancellation of the service at least one hour before the scheduled pickup/delivery time of the Shipment.
2.3.6. Restrict third-party access to their personal account and conscientiously maintain the confidentiality of their personal account password. The Contractor shall not be liable for any direct or indirect damages resulting from third-party access to the User's personal account. Maintaining the security of their personal account and regularly updating their password are the responsibility of the User (Client).
2.3.7. Use the addresses provided to them in Europe and China exclusively for the purpose of sending mail and parcels. The Client may not use these addresses for any other purposes.
2.3.8. Correctly fill out the order form in their personal account on the website https://telega.pro in accordance with the instructions at https://telega.pro/guide. In the event of a lost parcel due to incorrect completion of the order form (e.g., incorrect postal codes, recipient information, or tracking numbers for parcels arriving at the Contractor's warehouse), the Contractor shall bear no liability.
2.3.9. Be responsible for all customs duties in the country to which parcels are shipped, as well as for all subsequent fees. The aforementioned duties and fees are separate from the Contractor's packaging/shipping and other fees.
2.4. The Client has the right to:
2.4.1. Monitor the progress and quality of services rendered by the Contractor without interfering with its activities, and may also contact the Contractor to confirm the location of parcels and determine the reasons for delivery delays using the official contact information provided on the website https://telega.pro/contacts.
2.4.2. Demand that the Contractor properly renders services under this Agreement.
3. Procedure for the transfer and acceptance of services rendered.
3.1. If the Client has any reasoned complaints regarding the conformity of the services rendered with the terms of the Agreement, the Client is obligated to submit such complaints to the Contractor in writing and send them to the official contact information https://telega.pro/contacts no later than 3 business days from the receipt of the relevant Shipment. The customer is required to open and inspect the package at the delivery location or at home, documenting the initial unpacking process with video or photographs, provide substantiated evidence of any damage, shortages, or other discrepancies, and provide reliable proof of the value of the goods (damaged, lost, etc.). Failure to provide the above information in a timely manner may result in the claim being rejected due to the inability to verify the information provided by the customer.
4. Payment Procedure.
4.1. The costs and payments for services are calculated on the website https://telega.pro based on the physical and volumetric weight of the Shipment, unless a personal rate is available for the Client or other agreements between the Parties have been reached. If the Shipment does not correspond to the specific type of service requested by the Client, the Contractor reserves the right to forward the Shipment using a method and within a timeframe appropriate for the given type of Shipment and to charge the rates specified for the corresponding type of service the Shipment meets.
4.2. Standard Payment Terms are established for the Client. Standard terms include cashless payment by bank card through the selected payment system when placing an order on the Contractor's website https://telega.pro, unless other agreements between the Parties have been reached
4.3. Depending on the type of service provided, the Client may be eligible for a discount. The amount, terms, and procedure for granting discounts are agreed upon individually using the Contractor's official contact information.
5. Liability of the Parties.
5.1. The party at fault for failure to fulfill or improper fulfillment of its obligations shall bear liability as provided for by the Regulations and the provisions of the current legislation of the Federal Republic of Germany.
5.2. The Client shall be liable for failure to fulfill its obligations to pay for services rendered by the Contractor, including services delivered under the terms of payment by the Recipient, if the latter, for any reason, refuses to pay for the delivery of the Shipment. In the event of failure to pay the fee for services within the time period established by the agreement of the Parties or specified on the website, the Contractor shall have the right to demand from the Client a penalty in the amount of 0.2% of the outstanding amount for each day of delay.
5.3. The Client is responsible for any false call to the Contractor's authorized/hired employee for pick-up service, as well as for any other services rendered by the Contractor prior to notification of the need to cancel the order, in the amount of the cost of pick-up services/acceptance and processing/delivery of the specific Shipment. If, at the time the Contractor is notified of the need to cancel the delivery order, it is no longer possible to suspend processing and dispatch of the shipment, the Client undertakes to pay the costs incurred as a result of the services rendered.
5.4. The Contractor shall bear no liability if failure to fulfill or improper fulfillment of the Agreement is due to the fault of the Client or the Recipient.
5.5. The Parties are released from liability for obligations assumed under the Agreement if failure to perform is due to unforeseen circumstances (including force majeure).
6. Other Terms.
6.1. This Agreement shall enter into force on the date of order placement.
6.2. Payment for services on the website https://telega.pro or by other agreed method constitutes acceptance of the terms of this Agreement.
6.3. The Client agrees to receive promotions, special offers, and advertising products from the Contractor via the contact information provided on the website.
6.4. The Contractor reserves the right to make corrections and changes both to the website pages and to the clauses of the current offer agreement.
6.5. All intellectual property rights, including but not limited to trademarks, logos, service marks, trade names, website content, software, and documentation, remain the exclusive property of the Contractor.
Winney GmbH
Spaldingstraße 68 | 20097 Hamburg
Tel. +49 40 675 55 165
info@winney.pro
These General Terms and Conditions apply to all services of international parcel and cargos dispatch, provided by TELEGA Service, which can be concluded via the website https://telega.pro or in any other way, using official contact details of the service.
Hereinafter is accepted, that “Contractor” – Telega Service, and the “Client” – User of Telega services.
The terms of cooperation outlined below regulate the procedure for interaction between these parties.
1. Services.
1.1. Under the terms of this Agreement, the Contractor undertakes to provide the following services at the Client's request:
1.1.1. Dispatch, transshipment, storage and transport of parcels the specified address (using the Contractor's chosen delivery method), its receipt during business hours. Delivery times, costs, and methods are calculated on the website https://telega.pro based on the parcel's parameters or individually by contacting the Contractor's official email addresses and phone numbers listed on the website https://telega.pro/contacts.
1.2. Shipment is processed by completing the delivery order form on the Contractor's website https://telega.pro or individually by making the order using official contact of the Contractor from https://telega.pro/contacts. When placing an order, the Client is obligated to review the list of hazardous, prohibited, and restricted goods, which is posted on the website in the section https://telega.pro/restricted. If the Client has any doubts about whether their cargo is included in the list of hazardous, prohibited, or restricted items, the Client is obligated to contact the Contractor for advice using the official contact information provided at https://telega.pro/contacts. The Contractor is not responsible for parcels sent to prohibited countries, individuals, or organizations.
1.3. The commencement of service provision is the actual acceptance of the Shipment from the Client. The service is considered rendered upon delivery of the Shipment to the Client or a third party specified by the Client.
1.4. When providing the services specified in the contract, the Contractor may act independently or with the assistance of third parties.
1.5. Requirements for Shipments accepted for delivery are established in the standards (requirements) for weight, dimensions, packaging, and marking of shipments, which can be found on the website https://telega.pro. Weight checks, density measurements, and dimensions are not performed upon acceptance. Weighing, density measurement, dimensional measurements may be performed at the transit warehouse; checking of contents for exportability from/importability to the receiving country may be performed at the transit warehouse. The parcel may then be returned to its point of origin due to inability to import or clear customs on behalf of the Client, or the tariff may be increased or decreased due to a discrepancy with the declared dimensions. In the event of an increased tariff, the Client undertakes to pay the invoiced amount through their personal account or by another method agreed upon with the Contractor. In this case, the delivery time will be extended by the time it takes the Client to fulfill this obligation.
1.6. Preliminary delivery times for Shipments, calculated in business days, are set out on the Contractor's website https://telega.pro. The day of receipt of the shipment is not included in the delivery time calculation.
1.7. The Client has the right to use additional services provided by the Contractor, as specified in the relevant sections of the website or agreed upon individually (consolidation or deconsolidation of parcels, removal of printed materials from Shipments, quality control, or provision of a photo report). The Contractor reserves the right to introduce and offer the Client new, additional services and/or cancel existing services without signing a corresponding supplementary document to the Agreement.
1.8. When the Contractor provides product purchase services, the Client is required to accurately provide all necessary information. The Client sends the service managers information about the desired product, its specifications, quantity, a link to the product in the online store, the Client's contact information, and other required information. This service is created solely to provide additional options for Clients when purchasing products from foreign online stores. The Client independently selects the seller of the product and makes the decision. Payment for the product is made by the Client to the Contractor at their own risk, using the details specified by the service. A conversion fee may be charged for the product, which is additionally agreed upon between the Client and the service. The Client independently decides whether to order the product, purchase it through the service, and other terms of the transaction. Purchasing the product through the service is the Client's right, not their obligation. The Client is aware and confirms that the Contractor is not a party to the purchase and sale transaction between the Client and the online store/marketplace. The Contractor's responsibilities include solely transmitting information about the Client's possible order and providing delivery services. The Contractor is not responsible for the quality of the product, its characteristics, completeness, or other issues related to the product, nor for its delivery to the Contractor's consolidation warehouse. The service's obligations to organize the shipment arise only after the parcel is received at the service's warehouse in accordance with the terms of this public offer.
1.9. Shipments are accepted by the Contractor in packaged form. Shipments are accepted/delivered by the Contractor based on the number of pieces, without recalculating the contents, unless otherwise agreed upon by the parties as additional services.
1.10. Shipments must be packaged in a manner appropriate to the nature of the contents and meet normal transportation conditions by land and air. The packaging must ensure the Shipment's safety and security during handling by the Contractor's employees and contractors, as well as customs authorities. The Contractor is not responsible for damage or loss of contents caused by improper packaging. All shipments must be packaged taking into account the specifics of logistics, including handling, sorting, and the weight of other parcels. The Client acknowledges that the Contractor is not responsible for any discrepancies in the contents of the Shipment, does not check the completeness or functionality of the contents, does not provide advice on its consumer properties (either to the Client or the Recipient), and does not assemble it.
1.11. Clients agree to the right of the Contractor and authorized government agencies, including customs authorities, to open and inspect the cargo for legal compliance or to prevent potential damage to other cargo, or if there is a suspicion of unauthorized or dangerous contents.
1.12. The Contractor will store express cargo free of charge for 8 calendar days (in some cases, this period may be extended depending on the delivery partner. For more information on storage periods, please contact customer support). Storage periods may be extended by mutual agreement. Upon expiration of the storage period, the Contractor reserves the right, at its sole discretion, to dispose of and/or sell the cargo. The Client confirms that they have been informed and agree that in the event of sale or disposal of the express cargo, the cost of the express cargo, as well as the cost of delivery, will not be reimbursed to the Client.
2. Rights and Obligations of the Parties.
2.1. The Contractor is obligated to:
2.1.1. Accept Shipments from the Client based on a properly completed order on the Contractor's website https://telega.pro, as well as by other agreed-upon means. The Contractor is not obligated to verify the accuracy, sufficiency, or reliability of the information and documents provided by the Client.
2.1.2. Independently determine the mode of transport, route, and delivery method for the Shipment, depending on the type of Shipment, the Recipient, and their address, unless otherwise expressly specified by the Client upon acceptance of the Shipment.
2.1.3. Upon receipt of a request addressed by the Client to the Contractor via the official contact information https://telega.pro/contacts, inform the Client of the Shipment delivery status. The Client can independently review the progress (result, timeframe) of the Shipment's delivery in the relevant section on the Contractor's website https://client.telega.pro/app/tracking?.
2.1.4. The Contractor shall be liable for shortage, loss or damage to items in accordance with the Universal Postal Convention approved by the Congress of the Universal Postal Union. Compensation for loss, shortage or damage: 1. For items with the RT barcode - compensation in the amount of 30 SDR (but not more than the value of the contents) and the amount of the tariff charge (excluding the order fee) 2. For items with the CT barcode - compensation in the amount of 40 SDR and 4.5 SDR for each kilogram of the parcel (but not more than the value of the contents) plus the amount of the tariff charge. 3. For items with the ET barcode - compensation in the amount of 130 SDR (but not more than the value of the contents) plus the amount of the tariff charge.
2.1.5. Use the provided personal information, including bank card details, only to fulfill obligations regarding the delivery of goods and the provision of additional services agreed upon with the Client.
2.2. The Contractor has the right:
2.2.1. Change rates, rates for additional services, delivery times, and payment procedures and terms, with prior notice of such changes of at least one business day.
2.2.2. Require the Client to make advance payment for services rendered – on the website https://telega.pro or by another method agreed upon by the parties.
2.2.3. Suspend acceptance/delivery of the Shipment until the reasons preventing the Contractor from properly providing the service are clarified until the settlement of relevant circumstances (for example, discrepancies in the volumetric or physical weight of the Shipment, declared by the Client).
2.2.4. Refuse to provide services to the Client or refuse to use simplified means of communication (call center, electronically), including for the following reasons:
1. When requesting services, if there is an outstanding balance for previously rendered services
2. When requesting services that are not included in the company's standard services
3. When requesting services with personalized or priority service
4. In the event of failure to comply with official business communication rules with company employees, in the event of violation of the rights of the Contractor's employees, including insulting of the company’s employees, humiliating the honor and dignity of the company’s employees, using obscene language, threats, etc.
2.2.5. In the event of parcel lost during delivery within the EU or China, whether delivered by the Contractor or by third parties on the Contractor's behalf, the Contractor reserves the right to conduct an internal investigation for up to 90 days, based on which the lost Item will be delivered or compensation will be determined. The amount of compensation will be determined based on the Client's declared value of the Item's contents. The Contractor is not responsible for the appropriate delivery of parcels to its warehouse if this is arranged by the Client.
2.3. The Client is obligated to:
2.3.1. Do not transfer the Shipment to the Contractor without providing the relevant information about the contents of the goods and their characteristics necessary for organizing delivery, as well as without prior approval, if the Shipment contains attachments that may cause harm to the property, personnel or counterparties of the Contractor, or the natural environment.
2.3.2. Ensure that the Shipment is packaged in a manner appropriate to its contents; provide accurate information about the Shipment's contents and the necessary accompanying documents, and not transfer for delivery Shipments prohibited by law or requiring special permission. The Client is obliged to independently review the list of prohibited Shipments or check the possibility of sending with the service staff.
2.3.3. Pay for the services rendered by the Contractor in the manner prescribed by the Agreement.
2.3.4. Reimburse the Contractor's costs for returning the Shipment if the Client provides an incorrect and/or incomplete address when handing over the Shipment for delivery, if release of the Shipment is refused by customs authorities in the country of departure and arrival, as well as the costs of redirecting shipments in transit. In the event of a shipment being returned to the Client, the Client is obligated to pay for the return shipment at the cost indicated on the website and/or in the Client's personal account, or sent to them from the Contractor's official contacts. The shipment is subject to disposal if the Client fails to pay for the return shipment within 30 days of receiving notification from the Contractor regarding the need to pay for the return shipment. Payment for the return shipment is made by the Client only by transferring funds based on the information specified in the personal account or information sent to the Client from the Contractor's official email address: order@telega.pro. If the Shipment cannot be returned, it will be disposed of. In such a case, the cost of the shipment will not be reimbursed to the Client, and all Contractor services are considered properly performed.
2.3.5. Notify the Contractor by telephone or email of any cancellation of the service at least one hour before the scheduled pickup/delivery time of the Shipment.
2.3.6. Restrict third-party access to their personal account and conscientiously maintain the confidentiality of their personal account password. The Contractor shall not be liable for any direct or indirect damages resulting from third-party access to the User's personal account. Maintaining the security of their personal account and regularly updating their password are the responsibility of the User (Client).
2.3.7. Use the addresses provided to them in Europe and China exclusively for the purpose of sending mail and parcels. The Client may not use these addresses for any other purposes.
2.3.8. Correctly fill out the order form in their personal account on the website https://telega.pro in accordance with the instructions at https://telega.pro/guide. In the event of a lost parcel due to incorrect completion of the order form (e.g., incorrect postal codes, recipient information, or tracking numbers for parcels arriving at the Contractor's warehouse), the Contractor shall bear no liability.
2.3.9. Be responsible for all customs duties in the country to which parcels are shipped, as well as for all subsequent fees. The aforementioned duties and fees are separate from the Contractor's packaging/shipping and other fees.
2.4. The Client has the right to:
2.4.1. Monitor the progress and quality of services rendered by the Contractor without interfering with its activities, and may also contact the Contractor to confirm the location of parcels and determine the reasons for delivery delays using the official contact information provided on the website https://telega.pro/contacts.
2.4.2. Demand that the Contractor properly renders services under this Agreement.
3. Procedure for the transfer and acceptance of services rendered.
3.1. If the Client has any reasoned complaints regarding the conformity of the services rendered with the terms of the Agreement, the Client is obligated to submit such complaints to the Contractor in writing and send them to the official contact information https://telega.pro/contacts no later than 3 business days from the receipt of the relevant Shipment. The customer is required to open and inspect the package at the delivery location or at home, documenting the initial unpacking process with video or photographs, provide substantiated evidence of any damage, shortages, or other discrepancies, and provide reliable proof of the value of the goods (damaged, lost, etc.). Failure to provide the above information in a timely manner may result in the claim being rejected due to the inability to verify the information provided by the customer.
4. Payment Procedure.
4.1. The costs and payments for services are calculated on the website https://telega.pro based on the physical and volumetric weight of the Shipment, unless a personal rate is available for the Client or other agreements between the Parties have been reached. If the Shipment does not correspond to the specific type of service requested by the Client, the Contractor reserves the right to forward the Shipment using a method and within a timeframe appropriate for the given type of Shipment and to charge the rates specified for the corresponding type of service the Shipment meets.
4.2. Standard Payment Terms are established for the Client. Standard terms include cashless payment by bank card through the selected payment system when placing an order on the Contractor's website https://telega.pro, unless other agreements between the Parties have been reached
4.3. Depending on the type of service provided, the Client may be eligible for a discount. The amount, terms, and procedure for granting discounts are agreed upon individually using the Contractor's official contact information.
5. Liability of the Parties.
5.1. The party at fault for failure to fulfill or improper fulfillment of its obligations shall bear liability as provided for by the Regulations and the provisions of the current legislation of the Federal Republic of Germany.
5.2. The Client shall be liable for failure to fulfill its obligations to pay for services rendered by the Contractor, including services delivered under the terms of payment by the Recipient, if the latter, for any reason, refuses to pay for the delivery of the Shipment. In the event of failure to pay the fee for services within the time period established by the agreement of the Parties or specified on the website, the Contractor shall have the right to demand from the Client a penalty in the amount of 0.2% of the outstanding amount for each day of delay.
5.3. The Client is responsible for any false call to the Contractor's authorized/hired employee for pick-up service, as well as for any other services rendered by the Contractor prior to notification of the need to cancel the order, in the amount of the cost of pick-up services/acceptance and processing/delivery of the specific Shipment. If, at the time the Contractor is notified of the need to cancel the delivery order, it is no longer possible to suspend processing and dispatch of the shipment, the Client undertakes to pay the costs incurred as a result of the services rendered.
5.4. The Contractor shall bear no liability if failure to fulfill or improper fulfillment of the Agreement is due to the fault of the Client or the Recipient.
5.5. The Parties are released from liability for obligations assumed under the Agreement if failure to perform is due to unforeseen circumstances (including force majeure).
6. Other Terms.
6.1. This Agreement shall enter into force on the date of order placement.
6.2. Payment for services on the website https://telega.pro or by other agreed method constitutes acceptance of the terms of this Agreement.
6.3. The Client agrees to receive promotions, special offers, and advertising products from the Contractor via the contact information provided on the website.
6.4. The Contractor reserves the right to make corrections and changes both to the website pages and to the clauses of the current offer agreement.
6.5. All intellectual property rights, including but not limited to trademarks, logos, service marks, trade names, website content, software, and documentation, remain the exclusive property of the Contractor.
