Contact us:
Please use our email address listed below. Thus, we can immediately forward your request to the right contact person and guarantee fast processing.
Our email address:
You can contact us by phone 040 67555165
Or via Instagram, Facebook, Twitter, VK and YouTube.

The supervisory authority in accordance with § 5 paragraph 1 No. 3 of the Law on Mass Media for the transportation of letters and parcels up to 1000 g:
Electricity, gas, telecommunications, mail and railways (BNetzA)
Tulpenfeld 4
53113 Bonn
Phone number 0228 140
Email address:

Online dispute resolution on consumer protection:
The EU Commission provides consumers with an Internet platform for out-of-court settlement of disputes arising from online sales contracts or online service contracts.

You can go to this platform by the following link:

General obligation to provide information under § 36 of the Consumer Dispute Resolution Act (VSBG):
Winney GmbH is obliged to participate in the dispute resolution procedure at the Arbitration Commission for Consumer Protection. Consumers (senders and their recipients) may apply to the Arbitration Commission for Consumer Protection to resolve disputes about rights and obligations in the event of loss, theft or damage to postal items or violation of their own rights to which they are entitled on the basis of a resolution established by § 18 PostG if an agreement with Winney GmbH has not been reached.

In other cases, Winney GmbH does not participate in the dispute resolution procedure under the terms of VSBG.

Competent Consumer Arbitration Council
Post-Arbitration Council
Federal Grid Agency for Electricity, Gas, Communications, Mail and Railways
Tulpenfeld 4
53113 Bonn

Winney GmbH
Spaldingstrasse 68
20097 Hamburg

Commercial Register B of the District Court of Hamburg:
Register no. HRB 162421

Taxpayer Identification Number:
VAT Identification Number DE340653828