Contact us:
Please use our email address listed below. Thus, we can immediately forward your request to the right contact
person and guarantee fast processing.
Our email address:
order@telega.pro
You can contact us by phone
040 67555165
Or via
Instagram,
Facebook,
Twitter,
VK and
YouTube.
The supervisory authority in accordance with § 5 paragraph 1 No. 3 of the Law on Mass Media for the
transportation of letters and parcels up to 1000 g:
Bundesnetzagentur
Electricity, gas, telecommunications, mail and railways (BNetzA)
Tulpenfeld 4
53113 Bonn
Phone number
0228 140
Email address:
info@bnetza.de
Online dispute resolution on consumer protection:
The EU Commission provides consumers with an Internet platform for out-of-court settlement of disputes arising
from online sales contracts or online service contracts.
You can go to this platform by the following link:
http://ec.europa.eu/consumers/odr/
General obligation to provide information under § 36 of the Consumer Dispute Resolution Act (VSBG):
Winney GmbH is obliged to participate in the dispute resolution procedure at the Arbitration Commission for
Consumer Protection. Consumers (senders and their recipients) may apply to the Arbitration Commission for
Consumer Protection to resolve disputes about rights and obligations in the event of loss, theft or damage to
postal items or violation of their own rights to which they are entitled on the basis of a resolution
established by § 18 PostG if an agreement with Winney GmbH has not been reached.
In other cases, Winney GmbH does not participate in the dispute resolution procedure under the terms of VSBG.
Competent Consumer Arbitration Council
Post-Arbitration Council
Federal Grid Agency for Electricity, Gas, Communications, Mail and Railways
Tulpenfeld 4
53113 Bonn
http://bundesnetzagentur.de/post-schlichtungsstelle.
Company:
Winney GmbH
Spaldingstrasse 68
20097 Hamburg
Germany
Commercial Register B of the District Court of Hamburg:
Register no. HRB 162421
Taxpayer Identification Number:
VAT Identification Number DE340653828