1. Telega does not accept for carriage goods that, at its discretion, are considered dangerous and/or may cause harm to the cargo of other Customers, as well as goods containing items prohibited by the legislation of the destination countries. (You can find a complete list of such prohibitions and restrictions at https://eur-lex.europa.eu)
2. For export orders, the sender, an individual or a legal entity, guarantees that he personally prepared the cargo for transportation or for the provision of other services in a protected place, that the cargo was prepared by a designated employee of the sender and that there was no unauthorized access to the cargo during preparation, storage and transportation until the cargo was accepted for transportation.
3. The Customer is obliged to familiarize himself with the list of dangerous, prohibited and restricted goods when placing an order. If the Client has doubts about the relevance of his cargo to the list of dangerous, prohibited or restricted for transportation, the Client is obliged to contact the support hotline by phone +49 40 67555165 or by email order@telega.pro
4. Customers agree with the right of Telega, authorized state bodies, including customs to open and inspect the goods in order to comply with the law or eliminate possible damage to other goods, as well as in case of suspicion of an unacceptable or dangerous attachment.
5. The requirements for Shipments accepted for delivery are set out in the Standards (requirements) for weight, dimensions, packaging and labeling of shipments, which can be found in the Client's personal account on the Website www.telega.pro. Weight verification, density measurement and dimensions measurement are not carried out during acceptance. Weighing, density measurement, measurement of dimensions, as well as checking of investments for the possibility of export from the Russian Federation / import into the receiving country is carried out at the sorting center.
5.1. In case of discrepancy of the data on the weight and (or) dimensions provided by the Customer when creating the order with the actual weight and (or) dimensions installed at the sorting center, the physical weight, dimensions of the Shipment installed at the sorting center are taken as the basis. The weight and/or dimensions are rounded up to the nearest value in the direction of increase. Telega has the right to recalculate and set the amount to be paid by the Client based on the actual weight, dimensions of the Shipment installed at the sorting center, informing the Client by email specified during registration of the personal account (or use other means to inform the Client). The Client is obliged to pay the billed amount by Telega, while the delivery period is extended by the period of performance of the specified obligation by the Client. If the Customer refuses to pay the amount billed by Telega according to the actual weight and (or) dimensions installed at the sorting center, Telega performs actions with the cargo in accordance with clauses 6 of this offer.
5.2. If the goods are prohibited for shipment (export customs clearance, import customs clearance in the country of destination, permissible goods for air transportation, etc.), then actions will be performed with it in accordance with paragraphs 6 of this offer.
6. If there is a technical possibility, placing an order in the personal account, the Client determines what to do with the Shipment if there are reasons preventing the execution of the Client's request (for example, the goods turned out to be prohibited for shipment, the client refused to pay the billed amount for Telega according to the actual weight and (or) dimensions installed at the sorting center, The client does not agree with the revision of the billed amount, which has changed due to the unstable economic situation, etc.). The client has the right to choose in his personal account the following actions that Telega performs with the Shipment in case of specified reasons: return to the sender to the point where the parcel was accepted for shipment (if possible); disposal.
7. If there are reasons preventing the implementation of the Client's request, if the shipment has not left the country of departure and the Client chose the method of handling the shipment in accordance with clause 6 in his Personal Account, Telega performs the procedure chosen by the Client when creating the order – return or disposal.
If there are reasons preventing the implementation of the Client's request, if the shipment has left the destination country, Telega will dispose of the shipment.
When returning/disposing of a Shipment, Telega has the right, but is not obliged to notify the customer in advance of the return/disposal of such a Shipment.
8. When exporting, in case of return of the shipment to the Client, the Client is obliged to pay for the return shipment in the amount of the cost indicated on Telega Website and/or in the Client's personal account. The cargo is subject to disposal if the Customer does not receive payment for the return shipment within 30 days from the moment of receipt of the notification from Telega about the required payment for the return shipment or change the status of the Shipment to "the order has been transferred for refund", "requires refund payment", depending on which moment comes earlier. When exporting, the payment for the return shipment is performed by the Client only by transferring funds based on the data specified in the personal account, or data sent to the Client by e-mail from the address: order@telega.pro.
9. If it is not possible to return the Shipment, or when creating a parcel in the personal account, the Customer selected the disposal option, then the Shipment will be disposed of, in which case the cost of the shipment will not be reimbursed to the Customer, all the services of Telega are considered properly performed.
10. Telega has the right to refuse to provide services to the Client or to refuse to use simplified means of communication (via a call center, in electronic form), including the following reasons: when requesting services, if there is a debt for previously rendered services, when requesting services that are not included in the standard services of the company, when requesting services with individual or priority service in case of non-compliance with official business communication with employees of the company, in case of violation of the rights of employees of Telega, including in case of insulting employees of the company, humiliating the honor and dignity of the company's employees, using obscene language, threats, etc.
11. Telega provides free storage of express cargo for 8 calendar days (in some cases, the period may be extended depending on the delivery partner. To clarify the exact information about the storage period, please contact the support service). By agreement of the parties, the storage period may be extended. After the expiration of the storage period of the cargo, Telega has the right to dispose of and/or sell the cargo on its own behalf at its discretion. The Client confirms that he has been notified and agrees that in the case of the sale or disposal of express cargo, the cost of express cargo, as well as the cost of delivery to the Client will not be reimbursed.
12. Telega bears responsibility for shortages, loss, and damage to items in accordance with the Universal Postal Convention, approved by th Postal Union Congress.
13. Compensation for loss, shortage or damage: 1. For items with barcode RJ - compensation in the amount of 30 SDR (but not more than the cost of investments) and the amount of the tariff fee (without order fee) 2. For items with barcode CJ - compensation in the amount of 40 SDR and 4.5 SDR for each kilogram of parcel (but not more than the cost of the investment) plus the amount of the tariff fee. 3. For items with the EJ barcode - compensation in the amount of 130 SDR (but not more than the cost of the investment) plus the amount of the tariff fee.
14. Payment for services is confirmation of acceptance of the terms of this offer.
15. In case the service Telega provides services for the purchase of goods, a mandatory requirement for the Client is the reliable provision of all necessary information. The Client sends to Telega the information about the desired product, its characteristics, quantity, a link to the product in the online store, the Client’s contact information and other mandatory information. This service was created solely to provide additional opportunities to Customers when purchasing goods in foreign online stores. The client independently chooses the seller of the goods and makes a decision of the purchase. Payment for the goods is made by the Client to Telega service under his own responsibility according to the bank details specified by the service. The product may be subject to a conversion fee, which is additionally agreed upon between the Client and the service. The client independently makes decisions about ordering goods, purchasing them through the service and other terms of the transaction. Purchasing goods using the service is the Client’s right, not his responsibility. The Client is aware and confirms that Telega service is not a party to the transaction of purchase and sale of goods between the Client and the online store/marketplace. The duties of Telega service include exclusively the transfer of information about the Client’s possible order and the provision of services for the delivery of items. Telega service is not responsible for the quality of the product, its characteristics, completeness or other issues related to the product, as well as for its delivery to Telega’s consolidation warehouse. The service’s obligations to organize shipment arise only after receiving the parcel at the service’s warehouse in accordance with the terms of this public offer.
